Stakeholder Communications

Identification of Stakeholders:

In order to identify key stakeholders who have a relatively close relationship with Delpha Construction, the assessment is carried out in accordance with the five principles(responsibility, influence, tension, diverse perspectives, and dependency) of the AA1000 SES Stakeholder Engagement Standard. After statistical analysis, 5 types of important stakeholder groups are obtained, including:

  • Customers
  • Shareholders / Investors
  • Suppliers
  • Governments
  • Employees

Delpha Construction values the opinions and opinions of stakeholders, and uses Delpha Construction’s website for a transparent and effective information disclosure mechanism as the main communication channel for corporate social responsibility information disclosure.

Survey and Topic Summary

In 2021, Delpha Construction has issued a questionnaire survey and collect a total of 144 questionnaires for the 5 major stakeholders of Delpha Construction, to understand the degree of concern of each stakeholder on each topic. The results are summarized by consolidating of external and internal responses, the top 9 most important issues are: Customer Privacy, Legal compliance, Operational results, Operational risk management, Market Positioning, Diversity and equality of employees, Occupational health and safety, Customer health and safety, Green buildings.

Stakeholders Meaning to Delpha Communication Channels and Frequency Issue Respond
Employees Employees are the foundation of Delpha Construction's sustainable development and are also the most important asset. The Company strives to ensure that all colleagues receive proper care, and provides development opportunities to attract outstanding talents and continue to provide professional service quality to the society.
  • Regular
    • Performance appraisal (every six months)
    • Departmental dinner (quarterly)
    • Employee Welfare Committee (Monthly)
    • Supervisor meeting (weekly)
    • Departmental meeting (weekly)
  • Irregular
    • Announcement
    • Education and training
    • Employee opinion mailbox
  • Occupational health and safety
  • Employee rights, diversity and equality
  • Talent attraction and retention
  • Financial performance
  • Information security and customer privacy
Contact : Miss Li
E-MAIL: service@delpha.com.tw
Customers Customers are the support of the operation and development of enterprises. Delpha Construction attaches great importance to every opportunity to contact customers, and expects to provide many positive feedbacks at the same time.
  • Irregular
    • Customer service contact
    • E-mail
    • Official website
    • Division of ownership meeting
    • House inspection/customer change
  • Procurement practice and management
  • Occupational health and safety
  • Employee rights, diversity and equality
  • Environmental policy and green living
  • Integrity management and compliance with laws and regulations
Shareholders / Investors Shareholders play an key role in a company’s stable operation and supervision, Delpha Construction is also responsible to shareholders. A sound supervision mechanism and good interaction are important factors for Delpha Construction to be able to operate stably and sustainably.
  • Regular (every year)
    • Shareholders' meeting
    • ESG Corporate Sustainability Report
    • Annual report and financial report (annual/quarterly)
    • Investor conference
  • Irregular
    • Official website
    • Market Observation Post System
  • Corporate Governance and Risk Management
  • Integrity management and compliance with laws and regulations
  • Financial performance
  • Occupational health and safety
  • Staff training
Suppliers Good partners don't come easy. Delpha Construction hopes to interact and grow together with partners to provide coustomers with higher-quality products and maximize social value.
  • Regular
    • Plan/Sales/Labor Safety Meeting
  • Irregular
    • Supplier evaluation
    • Interview with the manufacturer
    • Contract
    • Stakeholders report mailbox
  • Integrity management and compliance with laws and regulations
  • Corporate Governance and Risk Management
  • Financial performance
  • Occupational health and safety
  • Information security and customer privacy
Governments Delpha Construction abides by laws and regulations, cooperates with government policies, maintains a good relationship with the government, and works with each other to create a prosperous city.
  • Regular
    • Fire and labor safety inspections
  • Irregular
    • Publicity meeting/Instruction meeting/Lecture
    • Dedicated Line, e-mail and conference
    • Official letter
  • Corporate Governance and Risk Management
  • Integrity management and compliance with laws and regulations
  • Energy and GHG management
  • Employee rights, diversity and equality
  • Occupational health and safety